We are delighted that founder of both MyHomeMove and Profile Pensions, Ian Floyed, is returning to the judging panel for the second upcoming prestigious British Wills and Probate Awards, which is brought to you by Today’s Wills and Probate, alongside headline sponsor, Arken.legal (UK) Ltd, a leader in software solutions for the legal services industry.
In this round of quickfire questions, he discusses how he got into the field of business development, what he will be looking for in relation to entries, as well as outlining his thoughts on what are the main key challenges the Wills and probate industry is facing at present.
Please could you provide us with a summary of your professional background and your present role?
I started both a legal services business, My Home Move, and financial services business Profile Pensions. I am a founder of both of these businesses and currently a director at Lawyer Pay Ltd, an innovative block chain secured payment process for high value online payments.
How did you get into the field of business development?
An initial career in Engineering brought to a halt in the 80’s recession led to a switch into my first business start-up, CAL Property Ltd, a supplier of specialised software to Estate Agents and Property Professionals.
What measures could businesses in the Wills and Probate sector put in place to improve their delivery of service?
Businesses that put quality time and measurement into the customer experience almost always dramatically improve their service delivery and in many cases improve operating margin. Using both quantitative and qualitative measurements on customer service will achieve these significant benefits.
As a judge of the British Wills and Probate Awards, what will you be looking for in relation to the entries? What will make them stand out from the rest?
I always lean towards the improvement in customer service whether achieved by better handling of clients or innovation.
How important do you think it is to recognise outstanding achievement and highlight progression in the sector?
This is one way of providing goals for individuals and companies to drive them to improve. Generally, a targeted and industry focussed awards system like the British Wills and Probate Awards will push up standards across an industry.
What do you think is the main key challenges the industry is facing at present?
Public awareness of the importance of using professionals in both the preparation of Wills and the execution of Probate is probably still the greatest challenge the industry has to deal with.
The British Wills and Probate Awards will take place on the 17th October at the prestigious Belfry Hotel and Resort in Birmingham, where the array of category winners will be announced and celebrated.
For information on this year’s categories and which ones best represent your business, please click here. Furthermore, bookings for this ‘not to be missed’ event are open here where you will find information and pricing for individual tickets and whole tables of twelve. Don’t miss out on this fantastic opportunity to showcase your firm or fellow professionals and to be in with a chance to win an accolade for high achievements within the industry.
You can also be part of the awards! If you’re looking for a unique way to boost your company’s brand exposure by sponsoring an award, please email awards@todayswillsandprobate.co.uk for more information.
The event is key for the Wills and probate calendar, so if you work in the industry, make sure it’s in your diary!
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