• March 28, 2024
 Pensions dashboard should be able to handle high consumer demand

Pensions dashboard should be able to handle high consumer demand

A technology provider has said that the pension dashboard could face requests from up to 15 million consumers when it goes live and should be built with this in mind.

As well as conducting its own research, Origo has reached this estimate having spoken with other banks and providers, all of whom operate consumer-facing platforms.

It states that in light of its findings, the infrastructure which underpins the dashboard needs to be designed to effectively deal with high volumes of consumer usage straight from launch.

Managing director or Origo, Anthony Rafferty explained the need for the platform to be both secure and suited to consumer needs, drawing on the experiences of other countries within the EU where similar models have been implemented.

He said: “It is imperative that the industry is able to deliver and maintain all the underlying services and data in a way that is secure, robust and scalable to handle 15 million consumers.

“Other European countries that have adopted the single dashboard approach, are now experiencing external demand for application programming interfaces [methods allowing communication between various software components] to access consumer pension data from fintechs – which is also now driving an increase in usage.

“So, whether there is one or multiple dashboards from launch, as is still being debated, the underlying infrastructure must be flexible to cope with future technological requirements.

“Over time, demand for the service can only grow as more people join workplace pensions, particularly through auto enrolment, and those also wishing to check on their state pension.”

Georgia Owen

Georgia is the Senior Content Executive and will be your primary contact when submitting your latest news. While studying for an LLB at the University of Liverpool, Georgia gained experience working within retail, as well as social media management. She later went on to work for a local newspaper, before starting at Today’s Wills and Probate.