Director of Compliance and Risk at Legal Eye Limited, Loschinee Naidoo is on the judging panel for the first upcoming British Wills and Probate Awards 2018. In this interview, she talks about her current role, what fuelled her interest in this particular area as well as her thoughts on how professionals in the Wills and probate sector could improve their risk awareness in the industry.
Please could you provide us with an overview of your background and your current role?
I am a dual qualified solicitor (non practicing) and have over 15 years of experience of working in and managing law firms both in the UK and internationally. I am currently the Director of Compliance and Risk at Legal Eye Limited, where we work with a variety of law firms, providers of Legal Services, Estate Agents, Lenders and Housing Associations, helping each organisation to understand their specific regulations and industry requirements, to adapt their processes and procedures.
What initially sparked your interest in risk and compliance?
My first role in the UK involved assisting the law firm at the time to obtain a legal quality standard. Although it was a major challenge due to time constraints, I managed to help the firm acquire the standard in half the amount of time assigned and received excellent feedback from the auditor conducting the assessment. I think this is where my love for risk and compliance initially emanated.
How do you think professionals in the Wills and Probate sector could improve their awareness of risk?
I think that continued learning is a must for all professionals in this sector especially in light of the fact that there is an increasing number of estates that are now involving complex, foreign assets/foreign beneficiaries which can complicate the administration of estates even further. I also think that by taking initial detailed instructions from clients in relation to wills or probate work, keeping clients continuously updated as the course of a matter can change from initial instructions, often leading to further costs and always being transparent re costs/costs updates with the client – this can mitigate risk for professionals working in this sector. I think if due regard is given to these factors, wills and probate practitioners could improve their awareness of risk.
As a judge of the British Wills and Probate Awards, what will you be looking for in a winner?
A well-rounded organisation, who is truly client centric and customer focused, forward thinking and innovative in its approach, who prides itself in continuous learning and development in the Wills and probate sector and who actually listens to what their client wants or needs, whilst steering based on expert knowledge and experience.
How important do you think it is to recognise achievement in the sector?
It is critically important to recognise achievement in this sector as it is these very professionals whose expertise guides people with making crucial decisions in terms of their lifetime achievements.
The British Wills and Probate Awards will take place on the 18th October at The Palms Conservatory, Ardencote, where the winners will be announced and rewarded with a sumptuous gala dinner. There’s still time to make submissions for the awards with the deadline being midnight 10th August. To make your application click here.
You can also be part of the awards if you’re looking for a unique way to boost your company’s brand exposure – why not take a look at our sponsorship opportunities – click here to find out more.
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