Change the face of your service provision
This week (7th February 2017) the Today’s Wills & Probate team were delighted to join the Legal Services Guild (LSG) at their latest seminar in Manchester’s Museum of Science and Industry. LSG co-founder, Nigel Walker-Jennings and Head of Corporate Membership, Patrick Harrison led discussions regarding “The Changing Face of Legal Services” and provided an insight into how LSG can work for a range of legal and non-legal service providers.
Walker-Jennings presented an analytical background on the history of legal services and how the event-driven industry is often limited to the areas of specialism of the partners. These limitations mean that firms are missing out on retaining clients for a range of services.
This however, has been gradually changing in recent years, says Walker-Jennings, with the introduction of alternative business structures (ABS), changes to legal aid and having direct access to barristers. Though the traditional ways of thinking, in addition to reliance on referrals and panels, means that the focus is on attaining volumes of work as opposed to focussing on the needs of the client.
After speaking to some of the delegates, they wholly agreed with the points raised:
“I found it interesting to find out that legal services are in the state they’re in. It actually solidified many of our thoughts.”
After a refreshment and networking break, Harrison spoke about how to best become a trusted adviser and a leader in the market. The ideal balance between expertise and client-focussed professionals is what can define any service provider within the industry. This, said Harrison, is where becoming a part of the Legal Services Guild provides the opportunity to become the stand-out, trusted, full-service practice that retains loyal clients.
“The insight of LSG speakers and the services they’re offering professionals is really very good,” said delegate Barry Puttock from National Will Service.
“The fact that it allows the industry to provide additional support, such as divorce services, to clients has made me very interested to find out more.”
22 million people need legal services every three years – can you really afford to miss out on these opportunities?
If you would like to find out about:
- Client retention
- Expanding service provision
- Growing your business
- Modernising working practices
LSG are holding taster sessions around the country to answer all your questions in small, more intimate groups in order to give quality time and advice directly to you. The first will be at the Worsley Park Marriott Hotel on 21st February 2017 and more will be held in coming months.