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Irate customer makes a complaint

‘Polluter pays’ model could see firms pay £1500 to settle complaints escalated to LeO

A “wide-ranging” consultation on the Legal Ombudsman’s Scheme Rules has been launched to tackle what the Office for Legal Complaints (OLC) has described as a response to “unprecedented levels of demand.” Driven by a 37% increase in demand in the last year alone, the Changes to Scheme Rules, case fees, and the publication of ombudsman decision consultation invites the legal

Irate customer makes a complaint

‘Polluter pays’ model could see firms pay £1500 to settle complaints escalated to LeO

A “wide-ranging” consultation on the Legal Ombudsman’s Scheme Rules has been launched to tackle what the Office for Legal Complaints (OLC) has described as a response to “unprecedented levels of demand.” Driven by a 37% increase in demand in the last year alone, the Changes to Scheme Rules, case fees, and the publication of ombudsman decision consultation invites the legal

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